Updated: Dec 22, 2022
UPDATE: Technical issues have been resolved. Thank you for your patience
Due to confusion and lack of notification from our backend provider, Heroku, we are experiencing a loss of data for users that we are trying to remedy to the best of our abilities.
We deeply apologize to any users whose data we are not able to retrieve and restore.
As a startup, we are a small team and are moving as quickly as possible to get Dium back up and running.
Thank you for your patience,
Cody Jung, Dium Founder
Plan on how to avoid this in the future:
To prevent this from happening again, we will be moving backend providers. We will be changing to Microsoft Azure as soon as possible, as it is clear that Heroku is not handling their migration to their new payment plans well. In the past, we have had stability issues and now we have experienced data loss due to how Heroku is handling their change. Moving to Microsft Azure will put us on a more mature service where stability and data loss should not be an issue moving forward.